Service Disruption

Incident

Service Disruption

Status: closed

Start:

End:

Duration: 4 hours 38 minutes

Affected Components:

Payment Processor: Visa/Mastercard Alternative Payment methods Hosted Payment Page Merchant Portal Apple Pay EPS Google Pay Instant Bank Transfer Bancontact PaysafeCard Sofort Trustly Payment Processor: Other APMs

Update

2025-03-12T10:03:00.0000000Z

Dear Merchant/Partner,

Please know that we have identified an issue that is currently affecting our services. Our team is working urgently to resolve the issue. We appreciate your patience during this time.

We will keep you updated as we work towards a solution.

Update

2025-03-12T10:14:00.0000000Z

Our systems have been partially restored, and transactions are processing. However, some intermittent disruptions may still occur. Our teams are actively monitoring the situation and working to ensure full stability. We will provide further updates as needed.

Resolved

2025-03-12T14:41:00.0000000Z

Please be advised that our services have returned to normal, and processing is functioning as expected. We will continue to monitor for stability. We apologize for any inconvenience caused and appreciate your understanding.