Service Disruption

Incident

Service Disruption

Status: closed
Start:
End:
Duration: 23 minutes
Affected Components:
Payment Processor: Visa/Mastercard Alternative Payment methods Hosted Payment Page Merchant Portal Apple Pay EPS Google Pay Instant Bank Transfer Bancontact PaysafeCard Sofort Trustly Payment Processor: Other APMs
Update

Dear Merchant/Partner,

Please be advised that we identified an issue affecting payment processing, the user interface, and reporting functionality.

The issue has now been fully resolved, and all systems are operating normally.

The total service disruption lasted approximately 16 minutes, from 14:53 to 15:05 Cyprus time.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding while our team worked to restore full functionality.

We will continue to monitor the systems closely to ensure continued stability.

Kind regards,
payabl. support Team

Resolved

Incident Closure

This incident is now closed. Our technical team has completed the necessary corrective actions, and all affected services have been restored and verified as operational.

We will continue to monitor the systems closely to ensure ongoing stability and prevent recurrence.

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