Dear Merchant/Partner,

We are currently experiencing an issue affecting payabl. processing domains, which may result in service disruptions. As a consequence, Payment processing and Dashboard in the production environment is currently impacted.

Our technical team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.

We are seeing recovery in traffic levels, and processing is returning to normal.

The preliminary cause appears to be a global outage affecting our vendor Cloud services, which impacted our systems. We apologize for the disruption and appreciate your patience while we worked through the issue.

We will provide additional updates if new details become available or if there are any changes in status.

Dear Merchant/Partner,

Please know that we are experiencing a partial disruption affecting our services. Our team resolved the issue within 7 minutes.

We apologize for any inconvenience caused.

Kindly note that all services were restored and processing is as expected.

Dear Merchant/Partner,

Please know that we are experiencing a partial disruption affecting some services in our Sandbox environment. Our team is working to resolve the issue. We appreciate your patience during this time.

We will keep you updated as we work towards a solution.

Dear Merchant/Partner,

Please know that the Sandbox service disruption has been resolved.

Thank you for your patience

Dear Merchant/Partner,

We would like to inform you of scheduled maintenance that will impact our Sandbox Environment during the following window:

Start Date: [April 15, 2025, 11:30 AM EET]
End Date: [April 15, 2025, 12:30 PM EET]

We appreciate your understanding and will keep you updated if further information is needed. If you experience any issues that persist beyond the maintenance period, please do not hesitate to contact us.

Please be informed that the scheduled maintenance has been completed. Our Sandbox environment is now fully operational.

Dear Merchant/Partner,

We are currently experiencing a partial disruption affecting our Sandbox environment. You may encounter unexpected declines or delays in responses. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding during this time.

We will keep you updated as we make progress toward a resolution.

Please know that issue affecting our Sandbox environment has been fully resolved. We truly appreciate your patience and understanding during this time.

Dear Merchant/Partner,

Please know that we have identified an issue that is currently affecting our Sandbox environment. Our team is working to resolve the issue. We appreciate your patience during this time.

We will keep you updated as we work towards a solution.

Dear Merchant/Partner,

Please know that Sandbox Environment service disruption has been resolved and all systems are now fully operational.

Thank you for your patience

EPS and Giropay testing service is down with an error "Communication error during sending a request". The issue on provider's side.

The problem is solved and now is under investigation on EPS side.

We face issues with a performance of Transaction log tab in Sandbox Portal interface portal.sandbox.powercash21.com. The page load time may be increased.

The problem is under fix now.

The Sandbox interface operates normally. No impact on transactions processing.

Merchant interface portal.sandbox.powercash21.com - Transaction log tab is partly unavailable.
API requests for transactions pass without interruptions. Backoffice-related features are unavailable.

Issue resolved.
One client sent stress testing without notice, that increased load on the system.

Sandbox Merchant interface https://portal.sandbox.powercash21.com/ is unavailable. Error while login.
IT is fixing.

the issue is fixed. Login works.