Dear Merchant/Partner,

Please be advised that we identified an issue affecting payment processing, the user interface, and reporting functionality.

The issue has now been fully resolved, and all systems are operating normally.

The total service disruption lasted approximately 16 minutes, from 14:53 to 15:05 Cyprus time.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding while our team worked to restore full functionality.

We will continue to monitor the systems closely to ensure continued stability.

Kind regards,
payabl. support Team

Incident Closure

This incident is now closed. Our technical team has completed the necessary corrective actions, and all affected services have been restored and verified as operational.

We will continue to monitor the systems closely to ensure ongoing stability and prevent recurrence.

A partial disruption affecting the payabl.one dashboard.

The Transaction Details tab was temporarily not displaying transaction data correctly. Transaction processing remained unaffected throughout the incident, and transactions continued to be processed as normal.

Dear Merchant/Partner,

We are currently experiencing an issue affecting payabl. processing domains, which may result in service disruptions. As a consequence, Payment processing and Dashboard in the production environment is currently impacted.

Our technical team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.

We are seeing recovery in traffic levels, and processing is returning to normal.

The preliminary cause appears to be a global outage affecting our vendor Cloud services, which impacted our systems. We apologize for the disruption and appreciate your patience while we worked through the issue.

We will provide additional updates if new details become available or if there are any changes in status.

Dear Merchant/Partner,

Please know that we are experiencing a partial disruption affecting our services. Our team resolved the issue within 7 minutes.

We apologize for any inconvenience caused.

Kindly note that all services were restored and processing is as expected.

Dear Merchant/Partner,

Please know that we have identified an issue that is currently affecting our services. Our team is working urgently to resolve the issue. We appreciate your patience during this time.

We will keep you updated as we work towards a solution.

Dear Merchant/Partner,

Please know that the service disruption has been resolved and all systems are now fully operational.

Thank you for your patience

Dear Merchant/Partner,

We would like to inform you that earlier today, we experienced a partial disruption affecting our services.

The incident occurred at 15:20 PM EET and was fully resolved by 16:20. During this time, some of our services were intermittently unavailable.

Our teams identified and resolved the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

If you have any questions or continue to experience any issues, feel free to reach out to our support team.

Dear Merchant/Partner,

Please know that we have identified an issue that is currently affecting our services. Our team is working urgently to resolve the issue. We appreciate your patience during this time.

We will keep you updated as we work towards a solution.

Our systems have been partially restored, and transactions are processing. However, some intermittent disruptions may still occur. Our teams are actively monitoring the situation and working to ensure full stability. We will provide further updates as needed.

Please be advised that our services have returned to normal, and processing is functioning as expected. We will continue to monitor for stability. We apologize for any inconvenience caused and appreciate your understanding.

Dear customer,

payabl. Merchant interface portal.payabl.com is partly unavailable.
Transactions pass without interruptions, however currently Refunds and CFTs via dashboard are not possible.
IT is working to restore the services.

The service is restored: https://portal.payabl.com is fully available.

Dear Client,

Please note that Merchant interface portal.payabl.com is partly unavailable.
Transactions pass without interruptions, no production processing is affected.

You may face issues with login into Interface, our IT team is already on it!

payabl. Dashboard portal is operating normally.
No Transactions processing was affected, the issue was located on interface level.

we apologize for inconveniences caused and keep the system under monitoring.

Merchant interface portal.payabl.com is partially unavailable: issues with Transaction log - Order details.
Customers may see an error "Issue during the request".

Transactions pass without interruptions, processing is not affected.

IT is fixing the issue.

the issue is resolved. Transactions are fully available in a Portal Dashboard.