Dear Merchant/Partner,

Mastercard has informed us of an active issue currently affecting their services. As a result, end-users might experience an increase in timeouts, delayed processing, or unexpected declines for Mastercard transactions.

Please note that this issue is isolated to Mastercard. All other payment networks are processing normally.

Dear Merchant/Partner,

Mastercard has confirmed that the network issue reported yesterday was fully resolved.

All Mastercard transactions are processing normally, and end-users should no longer experience the elevated timeouts, delayed processing, or unexpected declines.

Thank you for your patience and cooperation.

Dear Merchant/Partner,

We are currently experiencing an issue affecting payabl. processing domains, which may result in service disruptions. As a consequence, Payment processing and Dashboard in the production environment is currently impacted.

Our technical team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.

We are seeing recovery in traffic levels, and processing is returning to normal.

The preliminary cause appears to be a global outage affecting our vendor Cloud services, which impacted our systems. We apologize for the disruption and appreciate your patience while we worked through the issue.

We will provide additional updates if new details become available or if there are any changes in status.

Dear Merchant/Partner,

Please know that we are experiencing a partial disruption affecting ApplePay transactions.
Our team is working urgently to resolve the issue. We appreciate your patience during this time.

We will keep you updated as we work towards a solution.

Applepay has been restored now and the team is monitoring the situation.

Dear Merchant/Partner,

payabl. API is currently experiencing a degradation in transaction processing. During this time, you may encounter increased processing time for server responses, transaction timeouts, or a higher number of transactions remaining in a pending state.

Our technical team is actively investigating and working to resolve the issue. Further updates will be shared as they become available.

Thank you for your understanding,

Technical support Team

The issue is resolved at GMT+2, system is fully operable. You may experienced an increased number of responses for affected time-outed transactions.

Service Impact: 3DS Services Degradation
Affected Schemes: Visa, MasterCard

payabl. is currently experiencing a degradation of 3DS services impacting transactions processed via Visa and MasterCard. Customers may encounter increased authentication failures or delays during the 3DS challenge flow.

Update: service restored.

Service fully restored. 3DS and authorizations are processed normally.

Dear Merchant/Partner,

Please know that we are experiencing a partial disruption affecting our services. Our team resolved the issue within 7 minutes.

We apologize for any inconvenience caused.

Kindly note that all services were restored and processing is as expected.

Dear Merchant/Partner,

Please know that we are experiencing a partial disruption affecting our services. Our team is working urgently to resolve the issue. We appreciate your patience during this time.

We will keep you updated as we work towards a solution.

Dear Merchant/Partner,

Please know that the service disruption has been resolved and all systems are now fully operational. We keep monitoring our systems.

Thank you for your patience

Dear Merchant/Partner,

Please know that we have identified an issue that is currently affecting our services. Our team is working urgently to resolve the issue. We appreciate your patience during this time.

We will keep you updated as we work towards a solution.

Dear Merchant/Partner,

Please know that the service disruption has been resolved and all systems are now fully operational.

Thank you for your patience

Dear Merchant/Partner,

We’ve been informed of a scheduled maintenance by a Third-Party partner during the following window. No downtime is expected.

Start Date: [September 3, 2025, 10:00 AM EEST]
End Date: [September 3, 2025, 12:00 AM EEST]

We appreciate your understanding and will keep you informed if further updates are needed. Should you experience any issues during this time, please do not hesitate to contact us.

Please know that the Third-Party maintenance is now completed.

Dear Merchant/Partner,

We would like to inform you that earlier today, we experienced a partial disruption affecting our services.

The incident occurred at 15:20 PM EET and was fully resolved by 16:20. During this time, some of our services were intermittently unavailable.

Our teams identified and resolved the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

If you have any questions or continue to experience any issues, feel free to reach out to our support team.